Most IT firms in Montréal do not post their prices. In their articles, they estimate that full managed IT services cost $75 to $175 per user per month in 2026, sometimes up to $250. Basic help desk support costs less; full management with advanced cybersecurity costs more. But the price alone does not tell the whole story: what is included, or not, often doubles the real bill.
What the market estimates in 2026
| Type of service | Estimate published in their article, per user per month | Source |
|---|---|---|
| Monitoring only (fixes billed extra) | $15 to $75 | F12 article (Canada, 2026) |
| Help desk support | $45 to $90 | BlackIP360 article (Québec) |
| Full managed IT | $90 to $175 | BlackIP360 article (Québec) |
| Full managed IT, Montréal | $150 to $250 | Grav-iti article (Montréal, Jan. 2026) |
| Common industry range | $75 to $150 | Eosium services page (industry average) |
None of these firms posts its own prices. These figures are the estimates they publish in their articles, not their rates. Use them as an order of magnitude. UpSystems’ prices, on the other hand, are posted below.
What drives the price
- Unlimited or hourly support. This is the biggest difference. A low plan where every call is billed by the hour can cost more than an unlimited plan.
- Cybersecurity. Advanced endpoint protection, 24/7 monitoring, anti-phishing training: included or optional?
- Servers, firewalls and equipment. Often billed on top of the per-user price.
- Hours covered. Business hours only, or evenings and weekends?
- Onboarding fees. Some providers charge to onboard your environment before the first month.
The “cheap plan” trap
It is a common scenario: a low plan, then every call billed by the hour. Overages pile up for years without anyone noticing. The day the company starts looking elsewhere, its provider suddenly offers a discounted unlimited plan. The client then realizes that plan existed all along, and that years of overages will never be refunded.
How to compare two quotes
- Ask for the total monthly cost for your number of users, servers included.
- Ask whether support is unlimited, and if not, the hourly rate.
- Check what security is included, and what is optional.
- Ask for hours covered and response times in writing.
- Ask about onboarding fees and contract length.
UpSystems prices, published for everyone
| Plan | Price per user per month | Support |
|---|---|---|
| Essential | $25 | $139.99 per hour, known in advance |
| Active Monitoring (recommended) | $50 | $139.99 per hour, known in advance |
| 360 Management | $75 | Unlimited, included |
- The unlimited plan from day one. 360 Management at $75 sits at the low end of the market estimates for full management, with unlimited support included. No need to threaten to leave to get it.
- Security your way. Advanced endpoint protection, 24/7 monitoring and dark web monitoring as options on Active Monitoring and 360 Management; anti-phishing training on every plan.
- A measured team. Level 1 to 3 technicians, a 4.6 out of 5 score after every ticket, a 30-day satisfaction guarantee.
- Your keys stay yours. Your Microsoft 365 account, your domain and your documentation stay in your name.
Book a 30-minute call: send us your current invoice and we will show you the difference. See our plans in detail.
Frequently asked questions
How much do managed IT services cost per user in Montréal?
Generally $75 to $175 per user per month for full management in 2026. At UpSystems, $25 to $75.
What is included in a managed services plan?
Usually monitoring, updates, backup, Microsoft 365 management and employee onboarding and offboarding. Unlimited support and advanced cybersecurity vary from one provider to another.
Is it better to pay by the hour or for an unlimited plan?
Hourly works if you rarely call. Once requests become regular, an unlimited plan costs less and makes your budget predictable.