About UpSystems — a Laval IT team that answers, since 2018
UpSystems Solutions Canada is a managed IT and cybersecurity provider based in Laval, near Montréal. More than 75 SMBs across Québec and Ontario trust us with their IT. Listed prices, ITIL 4 method, a survey after every closed ticket: we prefer to be judged on facts.
TRUSTED BY OUR CLIENTS
Who we are
A Laval team, in English and French, doing the job of an IT department for SMBs that have none, or that want to back up the one they have.
Founded in 2018, UpSystems is led by Jean-Félix Laflamme and Raffaele Abbraccio, with Charles Payette in sales. We serve professional firms, agencies, carriers, construction companies and manufacturers with 10 to 150 workstations, on site in Greater Montréal and remotely across Canada.
What we sell fits in five services, each with its own page, prices and steps:
- Managed IT services — three plans from $25 to $75 per user per month
- Penetration testing — scan from $500, manual test from $4,000
- Security audit — $300 to $2,500, 1 to 2 days
- Microsoft 365 and server migration — on quote
- IT outsourcing — from $750 per day
What sets us apart: listed prices instead of mystery quotes, a security stack sized for each client instead of one bundle for all, and a survey after every closed ticket whose answers decide our tools and our team’s training.
How we get started
Five steps, the same for every client, governed by our ITIL 4 practices: from the first audit to the quarterly review.
Initial audit
We map your assets, risks and configurations — our security audit, included at onboarding.
Tailored plan
Together we pick the plan and options that fit your goals: security, growth, compliance.
Deployment without disruption
Tools installed, access recovered, transition handled with your previous provider — guided by real people.
Support and monitoring
Your staff call, we answer; our tools watch 24/7.
Quarterly review
A clear report, priorities for the next quarter, a budget without surprises.
Discover our team of experts
Jean-Félix Laflamme
President
Raffaele Abbraccio
VP Sales & Marketing
Charles Payette
Sales Director
Why UpSystems
People, not a queue
A Montréal-area team, in French and English, that knows your environment.
Listed prices, no surprises
Per user, per month; options are written down before they are billed.
Security first, sized for your environment
A protection stack calculated for your business: antivirus and email protection, Microsoft 365 backups, and as options EDR, 24/7 MDR, dark web monitoring and employee cybersecurity training. Tools from recognized vendors — Bitdefender and SentinelOne among them — re-evaluated by our internal team against independent rankings such as the Gartner Magic Quadrant, so your protection stays current.
ITIL 4 method
Tickets, priorities, documented changes, quarterly review — and a satisfaction survey after every closed ticket. Your answers decide what we improve, which tools we add and how we train our team.
businesses supported
satisfaction after each closed ticket
on Google, 14 reviews
GOOGLE REVIEWS
What our clients say
★★★★★ 5.0 on Google · 14 reviews
★★★★★
“Impeccable service every time, attentive to their clients. They bring solutions quickly to our problems or requests. I recommend without hesitation!”
Samantha Ross
Google review (translated from French)
★★★★★
“Excellent service, fast and courteous. I recommend them. Thank you for always finding a solution to our problems.”
Fanny Cousineau
Google review (translated from French)
★★★★★
“Fast, courteous service, and always very customer oriented.”
Mario Dubé
Google review (translated from French)
Want to know if we are the right partner?
A 30-minute call is enough to tell. No pitch: your questions, our answers, and the prices you have already seen on the site.
Frequently asked questions about UpSystems
What SMBs ask us before trusting us with their IT.
Since 2018. More than 75 businesses have trusted us with their IT since, and 14 of them left a Google review, all five stars.
Our office is at 3105 Promenade du Quartier Saint-Martin West in Laval. On site, we cover Greater Montréal, Laval and the North Shore; remotely, all of Québec, Ontario and the rest of Canada.
SMBs with 10 to 150 workstations, with no internal IT or with a single IT manager: accounting and professional firms, communication agencies, transport, construction, manufacturing, financial services.
Yes. Support, reports and the website are offered in English and French; our Ontario clients work with us in English every day.
A 30-minute call, then an initial audit of your environment. For managed services, satisfaction guaranteed or your money back for 30 days; for the other services, a written proposal before any work.
Talk to an UpSystems expert
Tell us where you stand; we call you back with answers, not a pitch.