Managed IT services · Canada
Managed IT services at a price you know in advance
Support, 24/7 security and monitoring, Microsoft 365 backups and strategic guidance, in three plans listed from $25 per user per month. A Montréal-area team you reach through real people, serving SMBs across Québec, Ontario and Canada. Satisfaction guaranteed or your money back for 30 days.
Three plans, listed prices
Unlimited support included in 360 Management. On-demand support at $139.99 / h on the other plans.
TRUSTED BY OUR CLIENTS
Why SMBs switch IT providers
Four reasons come up in almost every first call. If you recognize one, you are in the right place.
Nobody calls back. Tickets sit for days; your staff fend for themselves. With us: unlimited support, written service-level objectives, and technicians you know by name.
The invoice is a surprise. Extras, billed hours, “out-of-contract” projects. With us: one per-user price, listed on this page, that does not move mid-month.
Nobody talks strategy with management. Budget, security, growth: your IT follows instead of leading. With us: a dedicated vCIO in the 360 Management plan.
An incident already happened. Phishing, ransomware, lost data. With us: 24/7 monitoring, M365 backups, and a penetration test to verify it will not happen again.
How we get started
Five steps, the same for every client, governed by our ITIL 4 practices: from the first audit to the quarterly review.
Initial audit
We map your assets, risks and configurations — our security audit, included at onboarding.
Tailored plan
Together we pick the plan and options that fit your goals: security, growth, compliance.
Deployment without disruption
Tools installed, access recovered, transition handled with your previous provider — guided by real people.
Support and monitoring
Your staff call, we answer; our tools watch 24/7.
Quarterly review
A clear report, priorities for the next quarter, a budget without surprises.
Our plans
Essential | Active Monitoring | 360 Management | |
Price | $25 / user / month | $50 / user / month | $75 / user / month |
Best for | SMBs that want a solid security baseline at a low price | SMBs that want issues watched and fixed before they break | SMBs that hand over their whole IT, strategy included |
Antivirus, antispam, email protection | Included | Included | Included |
Remote monitoring and management (RMM), third-party patching | Included | Included | Included |
Proactive 24/7 monitoring, supervised fixes | — | Included | Included |
Full Microsoft 365 backup | — | Included | Included |
EDR, 24/7 MDR and dark web monitoring | — | Optional add-on | Optional add-on |
Employee cybersecurity training (phishing simulations) | Optional add-on | Optional add-on | Optional add-on |
Satisfaction survey after every closed ticket | Included | Included | Included |
Unlimited support | On demand, $139.99/h | On demand, $139.99/h | Included |
Written service-level objectives (SLOs) | — | — | Included |
Dedicated vCIO (strategy, budget, compliance) | — | — | Included |
Employee onboarding and offboarding | — | — | Included |
All plans: fast onboarding, satisfaction guaranteed or your money back for 30 days.
Why UpSystems
People, not a queue
A Montréal-area team, in French and English, that knows your environment.
Listed prices, no surprises
Per user, per month; options are written down before they are billed.
Security first, sized for your environment
A protection stack calculated for your business: antivirus and email protection, Microsoft 365 backups, and as options EDR, 24/7 MDR, dark web monitoring and employee cybersecurity training. Tools from recognized vendors — Bitdefender and SentinelOne among them — re-evaluated by our internal team against independent rankings such as the Gartner Magic Quadrant, so your protection stays current.
ITIL 4 method
Tickets, priorities, documented changes, quarterly review — and a satisfaction survey after every closed ticket. Your answers decide what we improve, which tools we add and how we train our team.
What you receive
- One contact who knows your business
- A ticket portal and readable monthly reports
- 24/7 monitoring and continuous patching
- Tested Microsoft 365 backups
- Licence and access management
- Quarterly review with priorities and budget
How much do managed IT services cost?
From $25 to $75 per user per month depending on the plan; on-demand support at $139.99/h in the Essential and Active Monitoring plans.
Book a call with our specialist for an exact quote based on your environment.
businesses supported
satisfaction after each closed ticket
tickets resolved
GOOGLE REVIEWS
What our clients say
★★★★★ 5.0 on Google · 14 reviews
★★★★★
“From the initial setup to ongoing day-to-day support, their team has been responsive, reliable, and very easy to work with.”
Dan Chacko
Google review
★★★★★
“In construction, my team and I are no IT strategists. I decided to entrust this mandate to UpSystems a little over a year ago and I do not regret my choice at all.”
Toitures Alto
Google review (translated from French)
★★★★★
“Great team, always excellent service, and the technicians are quick to complete our requests.”
Nancy Tessier
Google review (translated from French)
Your IT should save you time, not cost you time.
Pick a plan; we handle the transition from your current provider.
Frequently asked questions
The questions our clients ask most often before choosing a plan.
We recover access, documentation and licences with them; your staff see no interruption.
Your staff can contact us as often as needed, with no per-incident fee, for everything covered by the plan.
A virtual IT director: they plan your budget, security and projects with management, without the salary of a full-time executive.
Yes: remote support and monitoring anywhere in Canada, on-site work in Québec and Ontario.
If the service does not suit you within the first 30 days, we refund the monthly plan fees.
Yes, as a paid option on all plans: awareness sessions and simulated phishing campaigns, with a report showing who clicked and who reported. Price per user per month on request.
Every plan includes antivirus, antispam and email protection, remote monitoring and third-party patching. From the Active Monitoring plan, you can add EDR, 24/7 MDR and dark web monitoring. We size the stack to your environment rather than selling the same bundle to everyone. Our tools come from recognized vendors — Bitdefender and SentinelOne among them — and are re-evaluated by our internal team against independent rankings such as the Gartner Magic Quadrant.
Talk to a managed services expert
Tell us how many users you have and what made you look. An UpSystems expert will call you back with a plan recommendation.