IT outsourcing · Canada
IT outsourcing: experts on your team, without hiring
An on-site technician one day a week, a systems administrator backing up your internal IT, a full IT department or an expert for a 3-to-12-month project: our people work for you and stay managed, trained and replaced by UpSystems. Remote across Ontario, Québec and Canada; on site in the Montréal area.
Day rates, from
Days of 6 to 8 hours, 3-month minimum, start within 2 weeks.
TRUSTED BY OUR CLIENTS
Four ways to outsource your IT
What they share: the person is employed, supervised and replaced by UpSystems. You pick the formula, we manage the people.
Formula | Who it is for | What is included | Term |
Part-time on-site technician | SMBs with no internal IT that want a regular physical presence | 1 to 3 days a week at your office: tickets, workstations, Microsoft 365, network; remote support between visits | 3-month minimum, renewable |
Co-managed IT with your internal team | Companies with a single or overloaded IT manager | Levels 2 and 3, projects, security, cover during vacations and absences | 3-month minimum |
Full IT department | SMBs with 20 to 150 workstations and no IT team | Shared technician, administrator and vCIO, 24/7 monitoring, strategy and budget — see also our 360 Management plan | 12 months |
Fixed-term project mandate | Migration, rollout, Law 25 compliance, development | A dedicated expert with deliverables and a schedule, then the mandate ends | 3, 6 or 12 months |
Torn between two formulas? A 30-minute call is enough to decide.
How we get started
Two weeks between the first call and the first day at your office, within an ITIL 4 framework.
Scoping call
30 minutes to understand your environment, the role to fill, the days of presence and the skills required.
Proposal and profile
You receive a proposal with the proposed profile, day rate, schedule and commitment. You meet the person before signing.
Onboarding
Access, documentation of your environment, ticketing and tracking tools. If you have internal IT, we define who does what in writing.
Supervised mandate
The person works at your office or remotely; UpSystems supervises, trains and replaces in case of absence. Monthly report of interventions.
Quarterly review
We measure what was done, adjust the number of days or the profile, renew or stop.
Profiles and day rates
Price per day of 6 to 8 hours, 3-month commitment. One day a week over 3 months is 13 days: you know the cost before you sign.
Profile | What they do | Typical mandates | From |
Support technician L1-2 | Workstations, Microsoft 365, printers, basic networking, tickets, onboarding and offboarding | One day a week on site, cover for an internal technician | $750 / day |
Systems and network administrator L3 | Servers, Azure and Microsoft 365, firewalls, backups, security, documentation | Co-managed L2-L3, migration, hardening before an audit | $900 / day |
vCIO — part-time IT director | Strategy, budget, vendors, Law 25 compliance, continuity plan | 1 to 2 days a month, management committee, 12-month roadmap | $1,300 / day |
Developer or project manager | Automation, Microsoft 365 and Odoo integrations, rollout management | 3-to-12-month project with deliverables | $1,000 / day |
One-off need with no commitment? On-demand support at $139.99 / h, 3-hour minimum, for clients on a managed services plan.
Why outsource with UpSystems?
Managed people, not résumés
The person is employed, supervised and evaluated by UpSystems. Vacation, illness, departure: we replace, you do not recruit.
Listed rates, a short commitment
Price per day per profile, 3-month commitment, no placement fee and no 6-month notice.
An MSP team behind every person
Your technician has access to our levels 2 and 3, our monitoring tools and our documentation. A lone freelancer does not.
ITIL 4 method
Tickets, priorities, documented changes, quarterly review. The same framework as for our managed services clients.
What you receive
- A named person, met before signing
- A fixed schedule and a replacement in case of absence
- Access to our levels 2 and 3 and our monitoring tools
- Tickets, documentation and a monthly report of interventions
- Quarterly review with adjustment of profile or days
- One contract, one monthly invoice
How much does IT outsourcing cost?
From $750 to $1,300 per day depending on the profile, 6 to 8 hours, 3-month commitment. Example: a technician one day a week, about $3,250 per month. No placement fee with the minimum commitment. Without commitment: on-demand support at $139.99 / h, 3-hour minimum, for clients on a managed services plan.
Book a call with our specialist for a proposal tailored to your environment.
businesses supported
weeks to get started
on Google, 14 reviews
GOOGLE REVIEWS
What our clients say
★★★★★ 5.0 on Google · 14 reviews
★★★★★
“Excellent service, a dynamic team that listens to its clients’ needs. Still satisfied after several years of service for our business.”
Sébastien Latour
Google review (translated from French)
Does your IT rest on one person, or on no one?
A technician at your office one day a week costs less than a bad hire. Let’s talk for 30 minutes.
Frequently asked questions about IT outsourcing
The questions our clients ask most often before entrusting a role to UpSystems.
UpSystems. The person is on our payroll, supervised and evaluated by us; they work for you on the agreed schedule. You have no payroll, insurance or HR obligations.
Yes. You meet the proposed profile before signing and can ask for another one. After the start, a change remains possible at the quarterly review, or sooner if it is not working.
We replace them. That is the difference with a freelancer: the person relies on a team that already knows your environment through our documentation.
3 months for on-site, co-managed and project formulas; 12 months for a full IT department. Without commitment, on-demand support is billed at $139.99 / h, 3-hour minimum, and reserved for clients on a managed services plan.
Usually two weeks between the scoping call and the first day, the time to prepare access and documentation.
No. Managed services are billed per user per month for a complete remote service. Outsourcing gives you a named person, days of presence and a precise profile. Many clients combine both.
Remotely, yes, anywhere in Canada. On site, our people cover Greater Montréal, Laval and the North Shore; in Ontario, an on-site presence is possible for a longer mandate and is defined in the proposal.
Yes, as a fixed-term mandate: automation, Microsoft 365 and Odoo integrations, managing a rollout or a migration, with deliverables and a schedule.
Talk to an outsourcing expert
Tell us the role to fill, the number of days per week and your context; we come back to you with a profile and a proposal.